Michael Mattalo, President of Fifth P Solutions is one of four experts invited by the Globe and Mail to weigh in on a web discussion about Customer Experience. The webcast, scheduled for Thursday September 24, 2009, at 1pm ET, will focus on the emergence of CE, the evolution of CE based on changing consumer expectations, the differences to up-market versus mainstream brands, and the challenges and opportunities companies are having with successfully executing CE.
This forum will provide an opportunity for Michael to share Fifth P's fresh perspective of the strategies for building brands through people and the practical approaches to deliver the perfect customer experience through every touch point, internally and externally.
Please tune in to learn more and hear what your company can be doing to drive business results through a perfect customer experience and building your brands through people.
Check out the details:
http://www.theglobeandmail.com/report-on-business/small-business/business-incubator/treat-your-customers-right/article1265427/
Friday, September 4, 2009
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